Ten Suggested Practices for Applying Agile/Lean Software Management Principles to Other Knowledge Work

Introduction
Recently, I’ve been asked to help some teams apply lean/agile/Scrum/XP-like project management practices to non-software development knowledge work.
These organizations have seen agile methods produce huge benefits in visibility, productivity, quality, empowerment and motivation in their software teams. They naturally want to understand whether these techniques can be effective in other knowledge work activities such as [...]